Policies - Enterprise Service Levels
Last updated: 24th of July 2026
Prime AI does not provide a standard public Service Level Agreement for all Services.
Service availability commitments, support response targets, maintenance provisions and service-credit arrangements apply only where expressly included in a separately signed enterprise agreement, Service Order or Order Form.
The Prime AI Persistent Device ID and Risk Signals API self-service Plans do not include a guaranteed uptime percentage, guaranteed support response or resolution times, or service credits unless expressly stated in the applicable Order Confirmation.
Customers whose existing signed agreement incorporates an earlier version of a Prime AI Service Level Agreement should contact Prime AI for a copy of the version applicable to their agreement.
For questions concerning service levels, please contact: