{"id":1259,"date":"2024-11-28T11:16:07","date_gmt":"2024-11-28T11:16:07","guid":{"rendered":"https:\/\/dev.primeai.co.uk\/?page_id=1259"},"modified":"2026-07-24T07:07:21","modified_gmt":"2026-07-24T07:07:21","slug":"politiche-sla","status":"publish","type":"page","link":"https:\/\/www.prime-ai.com\/it\/policies-sla\/","title":{"rendered":"Politiche &#8211; Livello di servizio"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1259\" class=\"elementor elementor-1259\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb9263 e-flex e-con-boxed e-con e-parent\" data-id=\"4eb9263\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc839b3 elementor-widget elementor-widget-heading\" data-id=\"fc839b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politiche - Livelli di servizio aziendali<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc5153b e-flex e-con-boxed e-con e-parent\" data-id=\"fc5153b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-948da28 elementor-widget elementor-widget-text-editor\" data-id=\"948da28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong style=\"font-family: Poppins, sans-serif; font-size: 16px; letter-spacing: 1px;\">Ultimo aggiornamento: 24 luglio 2026<\/strong><\/h1>\n<p>Prime AI non fornisce un accordo sul livello di servizio standard e pubblico per tutti i Servizi.<\/p>\n<p>Gli impegni relativi alla disponibilit\u00e0 del servizio, i tempi di risposta dell\u2019assistenza, le disposizioni in materia di manutenzione e gli accordi sui crediti di servizio si applicano esclusivamente se espressamente inclusi in un accordo aziendale, un Ordine di servizio o un Modulo d\u2019ordine sottoscritti separatamente.<\/p>\n<p>I piani self-service delle API Prime AI Persistent Device ID e Risk Signals non includono una percentuale di disponibilit\u00e0 garantita, tempi garantiti di risposta o risoluzione dell\u2019assistenza n\u00e9 crediti di servizio, salvo quanto espressamente indicato nella Conferma d\u2019ordine applicabile.<\/p>\n<p>I clienti il cui accordo firmato attualmente in vigore incorpora una versione precedente di un accordo sul livello di servizio di Prime AI devono contattare Prime AI per ottenere una copia della versione applicabile al loro accordo.<\/p>\n<p>Per domande relative ai livelli di servizio, contattare:<\/p>\n<p><strong>support@prime-ai.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-593cefbb e-flex e-con-boxed e-con e-parent\" data-id=\"593cefbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ead6d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e1ead6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/termini-di-servizio-delle-politiche\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Termini di servizio per l\u2019API Persistent Device ID<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/politiche-politica-di-utilizzo-accettabile\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Politica di utilizzo accettabile<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/politiche-sla\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Livello di servizio<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/supporto-alle-politiche\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Politica di supporto<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/addendum-alla-politica-di-elaborazione-dei-dati\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Accordo per l'elaborazione dei dati<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/politiche-infrastrutture\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Sottoprocessori dell'infrastruttura<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/it\/politiche-sulla-privacy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Informativa sulla privacy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies &#8211; Enterprise Service Levels Last updated: 24th of July 2026 Prime AI does not provide a standard public Service Level Agreement for all Services. Service availability commitments, support response targets, maintenance provisions and service-credit arrangements apply only where expressly included in a separately signed enterprise agreement, Service Order or Order Form. The Prime AI [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":141,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1259","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/pages\/1259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/comments?post=1259"}],"version-history":[{"count":51,"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/pages\/1259\/revisions"}],"predecessor-version":[{"id":22177,"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/pages\/1259\/revisions\/22177"}],"wp:attachment":[{"href":"https:\/\/www.prime-ai.com\/it\/wp-json\/wp\/v2\/media?parent=1259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}