{"id":1259,"date":"2024-11-28T11:16:07","date_gmt":"2024-11-28T11:16:07","guid":{"rendered":"https:\/\/dev.primeai.co.uk\/?page_id=1259"},"modified":"2026-07-24T07:07:21","modified_gmt":"2026-07-24T07:07:21","slug":"richtlinien-sla","status":"publish","type":"page","link":"https:\/\/www.prime-ai.com\/de\/policies-sla\/","title":{"rendered":"Richtlinien &#8211; Servicelevel"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1259\" class=\"elementor elementor-1259\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb9263 e-flex e-con-boxed e-con e-parent\" data-id=\"4eb9263\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc839b3 elementor-widget elementor-widget-heading\" data-id=\"fc839b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Richtlinien - Servicelevels f\u00fcr Unternehmen<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc5153b e-flex e-con-boxed e-con e-parent\" data-id=\"fc5153b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-948da28 elementor-widget elementor-widget-text-editor\" data-id=\"948da28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong style=\"font-family: Poppins, sans-serif; font-size: 16px; letter-spacing: 1px;\">Zuletzt aktualisiert: 24. Juli 2026<\/strong><\/h1>\n<p>Prime AI bietet keine standardm\u00e4\u00dfige \u00f6ffentliche Service-Level-Vereinbarung f\u00fcr alle Dienste an.<\/p>\n<p>Verf\u00fcgbarkeitszusagen, Zielvorgaben f\u00fcr Support-Reaktionszeiten, Wartungsbestimmungen und Regelungen zu Servicegutschriften gelten nur, wenn sie ausdr\u00fccklich in einer gesondert unterzeichneten Unternehmensvereinbarung, einem Serviceauftrag oder einem Bestellformular enthalten sind.<\/p>\n<p>Die Self-Service-Pl\u00e4ne f\u00fcr Prime AI Persistent Device ID und die Risk Signals API enthalten keinen garantierten Verf\u00fcgbarkeitsprozentsatz, keine garantierten Support\u2011Reaktions- oder L\u00f6sungszeiten und keine Servicegutschriften, es sei denn, dies ist in der jeweils geltenden Auftragsbest\u00e4tigung ausdr\u00fccklich festgehalten.<\/p>\n<p>Kunden, deren bestehender unterzeichneter Vertrag eine fr\u00fchere Version der Service-Level-Vereinbarung von Prime AI enth\u00e4lt, sollten Prime AI kontaktieren, um eine Kopie der f\u00fcr ihren Vertrag geltenden Version zu erhalten.<\/p>\n<p>Bei Fragen zu den Service-Levels wenden Sie sich bitte an:<\/p>\n<p><strong>support@prime-ai.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-593cefbb e-flex e-con-boxed e-con e-parent\" data-id=\"593cefbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ead6d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e1ead6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/richtlinien-nutzungsbedingungen\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Nutzungsbedingungen f\u00fcr die API f\u00fcr persistente Ger\u00e4te-IDs<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/richtlinien-zur-akzeptablen-nutzungsrichtlinie\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Richtlinie zur akzeptablen Nutzung<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/richtlinien-sla\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Service-Level<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/politische-unterstutzung\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Unterst\u00fctzungspolitik<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/erganzung-zur-richtlinie-fur-die-datenverarbeitung\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Vereinbarung zur Datenverarbeitung<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/politische-infrastruktur\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Infrastruktur-Unterauftragsverarbeiter<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.prime-ai.com\/de\/politik-datenschutz\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">- Datenschutzbestimmungen<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies &#8211; Enterprise Service Levels Last updated: 24th of July 2026 Prime AI does not provide a standard public Service Level Agreement for all Services. Service availability commitments, support response targets, maintenance provisions and service-credit arrangements apply only where expressly included in a separately signed enterprise agreement, Service Order or Order Form. The Prime AI [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":141,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1259","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/pages\/1259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/comments?post=1259"}],"version-history":[{"count":51,"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/pages\/1259\/revisions"}],"predecessor-version":[{"id":22177,"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/pages\/1259\/revisions\/22177"}],"wp:attachment":[{"href":"https:\/\/www.prime-ai.com\/de\/wp-json\/wp\/v2\/media?parent=1259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}